Privacy Policy

Depending on how you interact with TrustBridge, personal information may be handled by TrustBridge Technologies Inc. (incorporated in Canada) and/or Braynic Technologies Limited, our Nigerian legal operator (RC 9681674, registered with the Corporate Affairs Commission (CAC)).

In Nigeria, Braynic Technologies Limited operates TrustBridge onboarding, payment infrastructure, SMS verification, and related local compliance.

For more about entity relationships, see our Company Information page at https://www.trustbridgeplatform.com/company-information.

Depending on what you use, this may include:

We may receive results and status from identity verification providers (for example verification pass / fail / review required, and job references), payment partners (for example payment initiated, verified, failed, refunded, or payout status), and SMS / OTP providers (delivery status for verification messages).

We do not ask the mobile or web client to invent identity or payment success. Partner and server records are the source of truth for those outcomes where applicable.

When you use the Site or Services, we may collect:

Identity documents, biometric related selfie / liveness data, and BVN / NIN related data are treated as sensitive. We use them for verification, fraud prevention, compliance with partner requirements, and platform safety. We do not sell this information.

Face related signals and selfie / liveness data collected during Trust Passport Selfie verification (including where Apple TrueDepth / ARKit face APIs are used) are described in more detail in the section “TrueDepth, ARKit face APIs, and selfie liveness” below.

When you complete Trust Passport Selfie verification in the TrustBridge mobile app, we use Smile ID SmartSelfie for identity verification and liveness (anti-spoofing). On supported Apple devices, that flow may use Apple’s TrueDepth camera and ARKit face APIs.

Using those APIs, the app may collect face related signals available on the device for liveness checks — for example facial geometry, depth information, and head orientation or facial expression signals — together with selfie and liveness camera images needed to verify that a real, present person is completing the selfie step.

We use this information only to confirm liveness, complete seller Trust Passport identity verification, prevent identity fraud and spoofing, and operate related compliance and platform safety controls. We do not use TrueDepth / ARKit face data for advertising, tracking across other companies’ apps or websites, Face ID device unlock, AR entertainment, or other unrelated purposes.

TrueDepth / ARKit face signal processing used for liveness may occur on your device. Selfie and liveness images required for verification are transmitted securely to our identity verification provider, Smile ID, so Smile ID can perform verification and return a result to TrustBridge. TrustBridge stores verification status, partner job references, and may store selfie upload artefacts in secured cloud storage (for example Amazon S3) as needed for your Trust Passport record. We do not sell this information.

We share this information with Smile ID as our identity verification provider, and with infrastructure and hosting providers (for example AWS) that support the Services, under confidentiality and security expectations. Smile ID’s handling of personal and biometric related data is also governed by Smile ID’s privacy policy at https://www.usesmileid.com/legal/privacy-policy. We do not sell face data or TrueDepth / ARKit face signals.

We retain this information only as long as needed for verification, fraud prevention, disputes, audit, legal obligations, and partner requirements described in this Policy. When retention is no longer required, we delete or anonymise where practicable, subject to legal holds and backup cycles. You may request deletion or ask privacy questions by emailing hello@trustbridgeplatform.com; we may need to verify your identity, and some records may need to be kept for legal, dispute, fraud, or partner obligations.

We use personal information to:

Where applicable law requires a legal basis, we process personal information based on your consent (where we ask for it), performance of a contract or steps before a contract, our legitimate interests in operating a secure trust and protected payment platform, and compliance with legal obligations.

We do not sell your personal information.

We may share information with service providers who host infrastructure, send email or SMS, provide identity verification, process payments, support analytics, or help operations, under confidentiality and security expectations.

Where Nigerian onboarding, SMS verification, or payment infrastructure is involved, relevant data may be processed by or through Braynic Technologies Limited and service providers engaged for those purposes.

We may share information with professional advisers (legal, compliance, accounting) where needed, and with authorities or partners when required by law, to protect rights and safety, or to investigate fraud.

We may share limited information with a buyer or seller counterpart only as needed to operate a shared transaction (for example a limited profile or Trust Passport summary shown on an escrow link).

If TrustBridge is involved in a merger, acquisition, or asset transfer, information may be transferred subject to applicable law and continued protection commitments where required.

TrustBridge Technologies Inc. is incorporated in Canada. Braynic Technologies Limited is registered in Nigeria.

Information may be processed in Canada, Nigeria, and other countries where our providers operate. Those countries may have different data protection laws than your home country.

We retain personal information only as long as needed for the purposes in this Policy, including account and verification records needed to operate Services and meet partner obligations, transaction and dispute records for audit, dispute, and legal needs, and complaint and support correspondence for a reasonable period.

When retention is no longer required, we delete or anonymise where practicable, subject to legal holds and backup cycles.

We use administrative, technical, and organizational measures designed to protect personal information, including access controls, encryption in transit where appropriate, and restricted access to sensitive identity artefacts.

No method of transmission or storage is completely secure. We cannot guarantee absolute security.

We avoid logging raw OTPs, payment secrets, or unnecessary biometric payloads in application logs.

Depending on your location, you may have rights to access, correct, delete, or restrict certain processing of your personal information, to object to certain processing, or to request portability. You may also withdraw consent where processing is based on consent.

To exercise these rights or ask privacy questions, email hello@trustbridgeplatform.com. We may need to verify your identity before responding.

Some data must be kept for legal, dispute, fraud, or partner obligations even if you request deletion.

Payment related Services are for users who meet the age requirements in our Terms of Service (generally 18+ for payments). The public Site is not directed to children under 16. We do not knowingly collect personal information from children for TrustBridge Services. Contact us if you believe a child has provided information so we can take appropriate action.

We may use cookies or similar technologies needed for Site functionality. If we use non essential analytics cookies, we will describe them here or in a Cookie notice and obtain consent where required.

These related documents form part of how TrustBridge operates. Select a policy name to open it.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the latest version. Material changes may be communicated through the website or by other appropriate means.

Questions about this Privacy Policy or our privacy practices may be sent to hello@trustbridgeplatform.com.

TrustBridge Technologies Inc.. Corporation No. 1805624-2. BN 769061375. Incorporated under the Canada Business Corporations Act (Canada).

Braynic Technologies Limited. RC 9681674. Corporate Affairs Commission (CAC) (Nigeria). 887, Mohammed L Hassan Street, Jabi, FCT, Nigeria.